Please make sure you are using the appropriate 18V charger to power your Hypervolt 2 Pro. Does the motor active when pressing the power/speed button? (Yes or No) Do not hold the button as you did to power on the battery. If the ring light did come on, activate the motor and change speed settings (1-3) by pressing the power/speed button once per speed.If the battery appears to be charging normally, (slowly pulsing, color not important) press down on the power/speed button in the device for 3-5 seconds or until the ring light on the Hypervolt handle comes on.With the Hypervolt powered off, plug the charger into the device, does the ring light on the Hypervolt handle come on? (Yes or No).You can make sure you're using the right charger by using the link below, Please make sure you are using the appropriate 18V charger to power your Hypervolt 2, Hypervolt Go 2, or Hypervolt Go.

If your Hypervolt is still not working properly after following these steps, please contact us and tell us more about the issue or continue following the HypeBot to be connected with a Hypercare Agent. If the lights DID come on, will pressing the activation button on the back of the motor head engage the motor? (Yes or No).Do any lights on the back of the motor head come on? (Yes or No) If the battery appears to be charging normally, (slowly pulsing, color not important) UNPLUG the Hypervolt from the charger and switch it to the ON position.If the ring light DID come on, does the light slowly pulse on and off? Or does it quickly turn from red to solid green? (Pulsing or Quick change).With the Hypervolt in the OFF position, plug the charger into the device, does the ring light on the Hypervolt handle come on? (Yes or No).Please make sure you are using the appropriate 24V charger to power your Hypervolt/Hypervolt Plus. When the ring light is no longer pulsing the product is completely charged and can be operated in accordance with the manual. Depending on the charge level before plugging it in, the ring light will eventually change color from pulsing red -> pulsing orange -> pulsing yellow -> pulsing green -> solid green. If you are using the correct charger, the ring light will slowly pulse on and off while charging. Hypervolts can not be used while they are actively charging. A flat attachment for smaller and more dense muscle groups. A ball attachment for greater surface areas. A fork attachment with rounded ends to work around specific muscle groups. The Hypervolt should only be charged when the battery is already powered off. A bullet attachment to pinpoint problem areas and release trigger points. Please reference the troubleshooting section applicable to your model HypervoltĪll Hypervolts have the same charging indications. We are sorry to hear about an issue with your Hypervolt! Hopefully, our troubleshooting can get it working again, but if not, one of our Hypercare Agents will gladly assist you.

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