Nonetheless, great design and a lot of fun! Ming C. One thing they can improve though is that it can be a little hard to get the hints because the volume of the walkie talkie is really low and unstable, particularly with the music playing in the background. But 4 people with some experience or 5-8 escape the room newbies should be able to escape. As there were only two of us, we didn't successfully escape. The puzzles are challenging, fun and interactive and have more tech elements than the typical lock-after-lock setup, which gets boring after a while. The two of us had done various escape the room games in Boston, New York and Beijing and agree that this is one of our favorite. After being assured that 'it's creepy, not scary,' we were lead into the 'Iforgotthename' hotel and truly had a blast. It is their newest room and no staff member is inside the room to give you hints. Spend your money on a company where the Game Masters care and the company doesn’t lie to you about start times.My friend and I stumbled into this place on a Sunday afternoon and did the Escape Artist at the staff's recommendation. This is not how they’re meant to be played. If we were newbies, we’d be so put off by escape rooms, we wouldn’t bother doing another one. We had my husband’s brother with us who had never played before and I’m so disappointed this was his first foray into escape rooms. He wouldn’t let us finish anything or touch anything to see how the game ended. Normally when you fail a room they let you play to the end, with them explaining what to do. He was actually in character and seemed into it so it was odd when he seemed that he just mostly wanted to go home. He also said he gave us an extra 10 minutes? No.

Huh? We arrived before 9:15! Our game ended promptly at 10:09. He said we only had 40 minutes to play before leaving. His opening explanation was so long that we started the game at 9:28 (yes, I checked my phone - we were allowed to have them inside). She said she’d let our Game Master know and as long as we were there before 9:15, we were fine, but if we got there later than 9:15, they have to start the time. We called ahead to let them know we’d be five minutes late due to snow.

As someone who has played more than 100 escape rooms, I’ve never had worse customer service at an escape room. The game itself is fine and if you’re given the full hour, is probably something we would have enjoyed. Spend your money on a company where the Game Masters care and the company doesn’t lie to you about start times.

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